Privacy Policy

Scope

This policy explains how Cooper Cost Consulting Pty Ltd collects and handles personal information through this website, enquiries, and business dealings. Where the Privacy Act 1988 (Cth) and Australian Privacy Principles apply to us, we handle personal information consistently with those requirements.

What we collect

We may collect your name, email address, phone number, business details, project or matter details, enquiry content, and related correspondence. The website may also collect technical information such as IP address, browser details, security logs, and Cloudflare Turnstile verification data.

How we use it

We use personal information to respond to enquiries, assess and deliver engagements, administer our business, issue invoices, meet legal and insurance obligations, maintain records, improve the website, and protect the website from spam, bots, and abuse.

Disclosure

We may disclose personal information to service providers such as website hosting, email, security, and records systems; professional advisers; subcontractors under confidentiality; clients where relevant to an engagement; and regulators or other parties where required or authorised by law. We do not sell personal information.

Some providers, including Cloudflare, may process information outside Australia. Where relevant, we take reasonable steps to protect personal information handled by those providers.

Security and retention

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, and disclosure. We keep information only for as long as needed for the purposes above, including legal, insurance, tax, and record-keeping requirements.

Access, correction, and complaints

You may request access to or correction of personal information we hold about you. You may also contact us with a privacy complaint. We will respond within a reasonable time.

If the Privacy Act applies and you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner at oaic.gov.au.

Contact

For privacy questions or requests, contact us through the enquiry form.